Privacy Policy

Last updated: 20 April 2026

1. Introduction

Captivair Pneumatics Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what data we collect, why we collect it, how we use it, and your rights under data protection law.

Data Controller: Captivair Pneumatics Ltd, Unit B2 Imperial Business Estate, W Mill, Gravesend, Kent DA11 0DL. Email: sales@captivair.co.uk

2. Data We Collect

We may collect and process the following personal data:

  • Identity data: name, company name
  • Contact data: email address, telephone number, delivery and billing address
  • Transaction data: details of products you have purchased and payment records (we do not store full card details)
  • Technical data: IP address, browser type, pages visited, referring URL (collected via cookies and server logs)
  • Communications data: emails and enquiries you send to us

We do not collect any special category (sensitive) personal data.

3. How We Use Your Data

We use your personal data for the following purposes:

  • Processing and fulfilling your orders
  • Sending order confirmations and despatch notifications
  • Responding to your enquiries
  • Maintaining our customer records and accounts
  • Complying with legal and regulatory obligations (including VAT records)
  • Improving our website and services

We will only contact you with marketing communications if you have given us consent to do so, and you may withdraw that consent at any time.

4. Legal Basis for Processing

  • Contract performance: processing your orders and managing your account
  • Legal obligation: tax records, consumer law compliance
  • Legitimate interests: improving our services, fraud prevention, website analytics
  • Consent: marketing emails (where applicable)

5. Cookies

Our website uses cookies — small text files stored on your device. We use cookies to:

  • Keep your shopping cart session active (essential)
  • Remember your preferences and login (functional)
  • Analyse how visitors use our site (analytics)

Essential cookies cannot be disabled as they are necessary for the website to function. You can control non-essential cookies through your browser settings or via our cookie consent tool. See our Shipping Policy and Terms & Conditions for more information.

6. Data Sharing

We do not sell your personal data to third parties. We may share data with:

  • Delivery partners (DPD) — name, address and contact number to fulfil delivery
  • Payment processors — to process payments securely
  • IT/hosting providers — who process data on our behalf under data processing agreements
  • HMRC and regulatory authorities — where required by law

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected:

  • Customer and order records: 7 years (legal and tax compliance)
  • Enquiry and communication records: 3 years
  • Website analytics data: 26 months

8. Your Rights

Under UK GDPR you have the following rights:

  • Right of access — request a copy of your personal data
  • Right to rectification — request correction of inaccurate data
  • Right to erasure — request deletion of your data (where applicable)
  • Right to restriction — request that we limit processing of your data
  • Right to data portability — request a copy of your data in a machine-readable format
  • Right to object — object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, or to raise a complaint, please contact us at sales@captivair.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised.

11. Contact Us

Captivair Pneumatics Ltd
Unit B2 Imperial Business Estate, W Mill, Gravesend, Kent DA11 0DL
Telephone: 01474 334537
Email: sales@captivair.co.uk